Contributor I

Answered

Alexa Sonos Skill Dead

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As if the last Sonos update I can no longer use Alexa to play music on my Sonos products, which unfortunately encompass 100% of my music devices. I say “Alexa play xyz on family room” and Alexa responds, “playing xyz on family room… On family room appears to be offline”. This was never an issue before. Why now?

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MoPacAnswer

Headliner III

Disable and re-enable the Sonos skill in the Alexa app.

MoPacAnswer

Headliner III

Disable and re-enable the Sonos skill in the Alexa app.

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M

MentalistAuthor

Contributor I

Disable and re-enable the Sonos skill in the Alexa app.

This was one of the first things I tried:

Also, you see the dozens of other people having the same issue as me. This is a Sonos issue and Sonos needs to take accountability and resolve with Amazon.

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MoPac

Headliner III

Is your Amazon account and your Alexa app logged in with the same account?

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M

MentalistAuthor

Contributor I

That might have been it. Alexa app was logged into my US account instead of Canadian. Thanks for your attention.

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UKMedia

That might have been it. Alexa app was logged into my US account instead of Canadian. Thanks for your attention.

Apology to Sonos noted. 🤣

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Remember: Sometimes Red Wine helps :)

H

Harrigill

Enthusiast I

Also, you see the dozens of other people having the same issue as me. This is a Sonos issue and Sonos needs to take accountability and resolve with Amazon.

LOL. Sonos take accountability??? ROFLMAO

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