Contributor I

Question

Alexa Skills lost

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LOVE the progress made with Alexa and Spotify.... name a song and a room and it plays!

It came at the cost of losing access to my Alexa Skills
“ The language you selected does not match your Amazon account settings. As a result, Alexa skills are not available. To get the best Alexa experience, please choose English (Canada) by selecting continue“.

A blue bar that says CONTINUE is below the above statement.
When I click on continue, it just takes me to a list of my devices which include fire sticks and my Sonos components.

Amazon support claims its a Sonos issue, I disagree.

Sonos Skill for Alexa

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S

SeeBee

Contributor I

Any response here? I have no clue how to get Sonos one to work. I also get the error

"The language you selected does not match your Amazon account settings. As a result, Alexa skills are not available. To get the best Alexa experience, please choose GERMAN by selecting continue"

But hitting "continue" doesn't help.

This sucks!!

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E

evenparAuthor

Contributor I

I have the SAME issue. It will be fixed by the beginning of the new year according to replies I received

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M

MarcG777

Lyricist III

I have the same issue. Please let me know if anyone finds a fix for this. Thanks allot

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UKMedia

Hi all

A couple of questions:

1/ What country do you live in?
2/ What is your Amazon account location?

(The Sonos skill is currently only supported in the US, UK and Germany)

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Remember: Sometimes Red Wine helps :)

M

MarcG777

Lyricist III

I live in Vienna, Austria.
However I am currently in Moscow Russia but the sonos is registered to my Austrian address.
Can I use it in English? I get a message that your language is not the same as your store language... verry annoying. Press continue nothing happens .

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UKMedia

I live in Vienna, Austria.
However I am currently in Moscow Russia but the sonos is registered to my Austrian address.
Can I use it in English? I get a message that your language is not the same as your store language... verry annoying. Press continue nothing happens .

Try setting the language to English but I'm not sure that it'll work. Did it work at home?

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Remember: Sometimes Red Wine helps :)

M

MarcG777

Lyricist III

No did not work? Where can I set the language? Sonos app there is no way to set the language? Amazon alexa app? Also nothing.

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UKMedia

No did not work? Where can I set the language? Sonos app there is no way to set the language? Amazon alexa app? Also nothing.

Open your Sonos app on Android or iOS (not PC) and select your Play One. Select Voice Services and log into your Alexa account. You should now see the 'Wake Word language' setting, this gives you the ability to set it to English (US), English (UK) or German.

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Remember: Sometimes Red Wine helps :)

M

MarcG777

Lyricist III

Yes I tried all language she always answers i cant understand right now...

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M

MarcG777

Lyricist III

I want to use it in wnglish...