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Contributor I
Jan 3, 2019 1:40 AM UTC

Alexa Skill will not login to api.sonos

Is anyone else experiencing this issue? I'm trying to setup my beam and cannot enable the Alexa skill because Alexa can't login to api.sonos. So frustrating.
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    21 replies

    Contributor I
    Jan 3, 2019 4:12 AM UTC
    Seems to be working now. I was able to set up my Sonos Beam and Sonos One again.
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    Lyricist III
    Jan 3, 2019 5:05 AM UTC
    Ok, so I've got it to work. I'm not sure if it's something everyone can do though.. I bought a new iPhone today and just got it set up and used it to link my Sonos One with Alexa and it worked. I think it might have to do with a few things.. My phone is now fully updated with the latest software and I had to re-download the app completely. I think the a software update if you need it might be the issue..
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    Lyricist I
    Jan 3, 2019 12:50 PM UTC
    I had all the latest software on Alexa, the Sonos App, and the iPhone. Wasn’t working at all yesterday. Tried it again after fallsilent19 said his was working and it magically started working as well with no changes on my end so it must have been on the server side of things. Glad they got it fixed!
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    Lyricist I
    Jan 3, 2019 1:29 PM UTC
    Seems to be working now. I was able to set up my Sonos Beam and Sonos One again.

    Had the same problem yesterday at about the same time fallsilent19 reported it, and after trying every solution without any luck (I was stuck in trying to activate the Sonos skill back in Alexa after having it deactivated first; the sistem wouldn’t log in to the Sonos api), I finally went to bed. First thing in the morning I do, is activating the Sonos skill, and this time it worked without any hassle, so it must have been a server thing on either Amazon Alexa or Sonos side, but anyways, it’s fixed.
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    Lyricist I
    Jan 5, 2019 4:00 AM UTC
    I am still having this same issue. Can not link Alexa. No Sonos account listed under settings. Everything worked a few days ago. I have done multiple hard resets deleted amazon app etc and no luck.
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    Lyricist I
    Apr 21, 2019 7:56 AM UTC
    I am having exactly the same issue!! I am strongly considering taking this product back! I've had it a week. Initially it was setup fine but now I'm having this issue that I can't seem to fix! Sort it out Sonos!
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    Ken_Griffiths
    Apr 21, 2019 9:04 AM UTC
    I am having exactly the same issue!! I am strongly considering taking this product back! I've had it a week. Initially it was setup fine but now I'm having this issue that I can't seem to fix! Sort it out Sonos!You have posted in a thread that’s several months old... it’s working here in the UK by all accounts, perhaps try removing and re-installing the Sonos Skill in the Amazon Alexa App.

    If you need any further help, then post back here with further information.
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    Lyricist I
    Apr 24, 2019 11:42 PM UTC
    I battled through this issue over the last two days, to no avail. I could only get Alexa to play music to one of my Sonos speakers - even though it showed them all in my devices list. After trying all sorts of things, I finally deleted Sonos to start again. But then I couldnt get Alexa to add Sonos back as a new skill, no matter what I tried!!. In the end I deleted my Alexa App. Then I reloaded it from PlayStore, selected connecting to an existing system, and after it said it was connected to my system it then reported finding 4 new devices, my speakers and connect amp, and now all works OK. Seriously weird and frustrating..................
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    Lyricist I
    May 15, 2019 10:03 PM UTC
    I have the same issue with setting up alexa skill for sonos. I thought it’s supposed to work fine with iOS...
    (loaction Germany)
    any ideas on how to fix it?
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    Ken_Griffiths
    May 15, 2019 10:22 PM UTC
    I have the same issue with setting up alexa skill for sonos. I thought it’s supposed to work fine with iOS...
    (loaction Germany)
    any ideas on how to fix it?

    Please note that there are some issues with “Alexa on Sonos” at the moment, so perhaps leave it for a few hours until the matter is shown as being resolved here in the status page...

    https://status.sonos.com/

    Hope that helps.👍
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