Alexa skill is enabled but Alexa tells me it’s not

Forum|Forum|8 years ago
December 2, 2017
2 replies
2699 views

Hi everyone -

I can NOT figure this out. I had everything working great with Sonos and my Echo dot. Today I added a WeMo switch and now I can’t get Sonos working again. Even though I have the Sonos skill enabled, when I ask Alexa to play Sonos it tells me “Hmmm...to do that please go enable the Sonos skill”

What’s weird is if I have Sonos playing, the sound “ducks” while it tells me it’s not enabled.

I’ve tried disabling and re-enabling the skill twice. No dice. Any ideas?

Alexa Issue

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Edward R

Retired Sonos Staff

Hi, Jferru1. Welcome to the community and thanks for flagging this issue with us. I actually posted an article recently that is intended to tackle issues such as the one as you are having. Please feel free to let me know if this does not help you in any way.

Try searching our articles for help with your question: https://www.sonos.com/en/support

UKMedia

Hi everyone -

I can NOT figure this out. I had everything working great with Sonos and my Echo dot. Today I added a WeMo switch and now I can’t get Sonos working again. Even though I have the Sonos skill enabled, when I ask Alexa to play Sonos it tells me “Hmmm...to do that please go enable the Sonos skill”

What’s weird is if I have Sonos playing, the sound “ducks” while it tells me it’s not enabled.

I’ve tried disabling and re-enabling the skill twice. No dice. Any ideas?

Hi

Not sure if your problem was fixed by Edwards post? If not, can you also check in the Alexa App>Smart Home>Devices that you don't have any duplicate names across devices?

Remember: Sometimes Red Wine helps :)

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