Contributor I

Alexa Skill - Amazon Not Connecting to Sonos Website

Forum|Forum|7 years ago
March 21, 2019
18 replies
896 views

I'm trying to set up the Alexa Sonos Skill, and keep getting the following message. I've waited and tried multiple times to do the skill, and keep getting the same message over and over. I'm logged into my Sonos account, so it's not an issue with Sonos. For some reason, Amazon isn't letting me connect and set up the Alexa Skill. Any ideas?

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J

je_au

Lyricist II

Register your speakers
You need to link speakers to your Sonos account before you can add this skill

In the Sonos app, try entering the 'More --> Settings --> Room Settings'; if this doesn't prompt you to sign into your Sonos account, go to 'More --> Settings --> Account Settings'.

Thank you, this worked to get Sonos and Alexa linked again.

I continue to have a problem where the Sonos One speaker is unable to play Spotify music via a voice command.

If I unlink the Sonos skill from Alexa, and link it again, it works fine for a day, then says that it is offline again.

K

khoff82

Contributor I

I am also getting the "register your speakers" message after trying to disable and re-enable the sonos skill in the alexa app. I've updated sonos controller and the alexa app and have logged out and re-logged in to both apps. Sonos speakers work via sonos app but can't reconnect via alexa. Any suggestions?

J

JustAnotherChris

Contributor I

Same problem here! Just stopped this morning EST.

The Sonos Alexa Skill can't reach the Sonos website so Alexa will not play on Sonos until this is fixed!

This is happening to several people TODAY. So this isn't just a random incident with one or two people.

Sonos and Amazon need to figure this out.

M

Morehops

Lyricist I

Same problem. Alexa connection worked fine last night. This morning voice control through Alexa stopped working but could still control everything through the app. Was forced to update app to get at settings and it said I was logged in with the proper Sonos credentials. Disabled the Alexa app and now I cannot enable it...continuously get the Register your Speakers error.

K

kyleplantholt

Contributor I

Same issue for me. Alexa says "Sorry, on Sonos is offline." Try disabling Sonos in Alexa and when I try to enable again it says I need to link my speakers to my email, but the are when I look.

Ryan S

Retired Sonos Staff

Hi guys, for those having trouble today, there's a partial system outage at the moment that we're working on which could be causing you this issue. You can follow the status here.

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