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spalmisano
Contributor II
May 15, 2026 2:55 PM UTC
Answered

Alexa 'Scratch' Sound

I have a new (~3 weeks) Sonos Era 100 that has developed a digital ‘scratch’ sound when waking up the voice assistant. Whenever I say “Alexa…” I’ll get the chime and what sounds like a short scratch/static sound. The rest of audio playback is fine, music is unaffected, and I’ve not heard this same sound aside from using the wake word.

Restarting the speaker didn’t do anything and I’m not sure if this is something I should initiate a return for, or if its a known issue with a fix.

Ideas are welcome.

 

    loki980Answer
    Lyricist I
    May 20, 2026 10:27 PM UTC

    I went to the Sonos Arc in the Alexa app.  Under “Sound”, I disabled the “Start of Request” sound.  The “scratch sound” is gone, but the Wake Chime is still there.

    So, it’s still not working quite right, but I like the Wake Chime, so this is good enough for me!

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    Stanley_4
    Stanley_4
    Grand Maestro
    May 17, 2026 1:22 PM UTC

    Until folks start calling support this isn't going to be a priority fix.

    A mod may tag the topic but with no calls and and no user diagnostics that carries little weight.

    The squeaky wheel gets the grease . . . But only if it squeaks where the guy with the grease bucket hears it.

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      jpijpi
      Lyricist I
      May 18, 2026 1:49 AM UTC

      Also experiencing this with 1 out of 4 of my Sonos Ones. 

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        fercho74
        Trending Lyricist I
        May 18, 2026 2:37 AM UTC

        Same issue on numerous speakers. Will open support ticket tomorrow.  Recent issue, after latest update as well.

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          Jeh2026
          Lyricist I
          May 20, 2026 12:46 AM UTC

          Exact same problem here

          I have a Beam and a One- it started happening suddenly and out of nowhere overnight 

          Absolutely ridiculous and very annoying 

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            Jawkdna
            Lyricist I
            May 20, 2026 1:04 AM UTC

            Chatted with support and my issue was fixed after removing Alexa and re-adding the service.

            Annoying but fixed.

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              fercho74
              Trending Lyricist I
              May 20, 2026 1:34 AM UTC

              Chatted with support and my issue was fixed after removing Alexa and re-adding the service.

              Annoying but fixed.

              Did you remove on all affected speakers or just one?

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              AjTrek1
              AjTrek1
              May 20, 2026 2:17 AM UTC

              Chatted with support and my issue was fixed after removing Alexa and re-adding the service.

              Annoying but fixed.

              Wow…l suggested that same solution 4 days ago. Oh ye of little faith…hmmm 😂😂😂

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              Together Everyone Achieves More = T.E.A.M.
                crocks
                Contributor I
                May 20, 2026 2:28 AM UTC

                Same issue on my Sonos one. Removing and re adding did nothing.

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                  AjTrek1
                  AjTrek1
                  May 20, 2026 2:42 AM UTC

                  Same issue on my Sonos one. Removing and re adding did nothing.

                  Sorry to hear that. Sometimes a seemingly similar issue may not be the same after all. You may do well to contact Sonos support.

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                  Together Everyone Achieves More = T.E.A.M.
                    crocks
                    Contributor I
                    May 20, 2026 11:53 AM UTC

                    Same issue on my Sonos one. Removing and re adding did nothing.

                    Sorry to hear that. Sometimes a seemingly similar issue may not be the same after all. You may do well to contact Sonos support.

                    Went through, removed every Sonos device from Alexa and Alexa from every Sonos device. After I added it again it fixed the popping noise. 

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