Contributor II

Answered

Alexa 'Scratch' Sound

Forum|Forum|4 months ago
May 15, 2026
52 replies
4144 views

I have a new (~3 weeks) Sonos Era 100 that has developed a digital ‘scratch’ sound when waking up the voice assistant. Whenever I say “Alexa…” I’ll get the chime and what sounds like a short scratch/static sound. The rest of audio playback is fine, music is unaffected, and I’ve not heard this same sound aside from using the wake word.

Restarting the speaker didn’t do anything and I’m not sure if this is something I should initiate a return for, or if its a known issue with a fix.

Ideas are welcome.

Best answer by loki980

I went to the Sonos Arc in the Alexa app. Under “Sound”, I disabled the “Start of Request” sound. The “scratch sound” is gone, but the Wake Chime is still there.

So, it’s still not working quite right, but I like the Wake Chime, so this is good enough for me!

Show previous replies

Grand Maestro

Until folks start calling support this isn't going to be a priority fix.

A mod may tag the topic but with no calls and and no user diagnostics that carries little weight.

The squeaky wheel gets the grease . . . But only if it squeaks where the guy with the grease bucket hears it.

Lyricist I

Also experiencing this with 1 out of 4 of my Sonos Ones.

Trending Lyricist I

Same issue on numerous speakers. Will open support ticket tomorrow. Recent issue, after latest update as well.

Lyricist I

Exact same problem here

I have a Beam and a One- it started happening suddenly and out of nowhere overnight

Absolutely ridiculous and very annoying

Lyricist I

Chatted with support and my issue was fixed after removing Alexa and re-adding the service.

Annoying but fixed.

Trending Lyricist I

Chatted with support and my issue was fixed after removing Alexa and re-adding the service.

Annoying but fixed.

Did you remove on all affected speakers or just one?

Chatted with support and my issue was fixed after removing Alexa and re-adding the service.

Annoying but fixed.

Wow…l suggested that same solution 4 days ago. Oh ye of little faith…hmmm 😂😂😂

Together Everyone Achieves More = T.E.A.M.

Contributor I

Same issue on my Sonos one. Removing and re adding did nothing.

Same issue on my Sonos one. Removing and re adding did nothing.

Sorry to hear that. Sometimes a seemingly similar issue may not be the same after all. You may do well to contact Sonos support.

Together Everyone Achieves More = T.E.A.M.

Contributor I

Same issue on my Sonos one. Removing and re adding did nothing.

Sorry to hear that. Sometimes a seemingly similar issue may not be the same after all. You may do well to contact Sonos support.

Went through, removed every Sonos device from Alexa and Alexa from every Sonos device. After I added it again it fixed the popping noise.

Show more replies