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Contributor I
January 5, 2019
Answered

Alexa says shes playing song but no sound

  • January 5, 2019
  • 4 replies
  • 4794 views
so i got sonos one all set up and alexa was plying music and now when you tell her to play a song she aknowleges the song and says shes playing it but it never plays. any ideas..
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    Best answer by jgatie
    Make sure the music accounts are the same in both the Alexa app and the Sonos app.

    4 replies

    jgatie
    jgatieAnswer
    January 5, 2019
    Make sure the music accounts are the same in both the Alexa app and the Sonos app.
    ooshock1Author
    Contributor I
    January 5, 2019
    Ok i jave made sure that theaccouns are thesame and still no go
    Ken_Griffiths
    January 5, 2019
    Try removing Sonos Skill in your Alexa App. Then add the skill back in again... see if it sorts it.
    ooshock1Author
    Contributor I
    January 5, 2019
    Ok i got ot finally jgatie was right. I thought i had them both connected to same account but didnt. Mich thanks guys