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Michael_295
Contributor I
Oct 4, 2017 6:05 PM UTC
Answered

Alexa says ok or I don't know what went wrong

Just updated to the public beta and setup sonos and alexa apps.
Cant get anything to play just says ok or i dont know what went wrong
I have 5 devices all discovered but none work.

Any ideas where to start problem solving

Kind regards
Michael
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    ted brefflonAnswer
    Lyricist I
    Oct 26, 2017 2:36 PM UTC
    Guys, I believe you need to disable the Sonos skill then re-enable it. Worked for me and I was suffering the same problem.
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    5 replies

    bockersjv
    bockersjv
    Local Superstar
    Oct 4, 2017 6:08 PM UTC
    Read the public beta conditions. There us a beta feedback site.
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    Keith N
    Keith N
    Sonos Staff
    Oct 4, 2017 7:54 PM UTC
    Hi there, Michael_295.

    Thanks for reaching out. Since this is an Open Beta, we are happy to help in any way we can. Although you may find some great help in the Beta Community, feel free to reach out about it here.

    That being said, mind sending us a diagnostic report of your Sonos system as it currently stands? Be sure to reply with the confirmation number it gives at the end. Here's how.
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    dnpatel1977
    dnpatel1977
    Lyricist I
    Oct 5, 2017 12:55 AM UTC
    I have the same issue. I have updated the Alexa App and the Sonos App. I then connected the Alexa Skill to Sonos using the Amazon verification code which was emailed. I even changed my Sonos speaker name to "Living Room" to match the name in the Alexa App....when I say "play hip hop in the living room" it says "sorry, something went wrong"....
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    Keith N
    Keith N
    Sonos Staff
    Oct 5, 2017 5:24 PM UTC
    Hi, dnpatel1977:

    Welcome to the Community. Since changing the name of your living room speaker, did you have Amazon Alexa rediscover your devices? This can be done by simply saying "Alexa, rediscover devices". This may take a few moments but then Alexa should be able to target the rooms appropriately. Let us know if this helps.
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    ted brefflonAnswer
    Lyricist I
    Oct 26, 2017 2:36 PM UTC
    Guys, I believe you need to disable the Sonos skill then re-enable it. Worked for me and I was suffering the same problem.
    Translate
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