Skip to main content
emiliocb4
Contributor I
January 12, 2019

Alexa routine and sonos one

  • January 12, 2019
  • 1 reply
  • 1802 views
Hello, i’m using with no problem my sonos one with alexa, but i’m in trouble with alexa routine. Initially all works, After one day when i call the routine an error message ‘routine is not found in this device’ was said by alexa but routine was executed correctly. After a week the routine is not enabled more in the alexa app (no alexa device was found).
How can i Resolve?

Thansk
      This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

      1 reply

      Edward R
      Edward R
      Retired Sonos Staff
      January 15, 2019
      Hi there. Thanks for posting your query. The first step is to open the Alexa App and remove the Sonos Skill and then re-Enable. If that doesn’t work, please see this thread here. Please let us know how you get on.
      Try searching our articles for help with your question: https://www.sonos.com/en/support
      Terms & ConditionsAccessibility statement