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emiliocb4
Contributor I
Jan 12, 2019 5:02 PM UTC

Alexa routine and sonos one

Hello, i’m using with no problem my sonos one with alexa, but i’m in trouble with alexa routine. Initially all works, After one day when i call the routine an error message ‘routine is not found in this device’ was said by alexa but routine was executed correctly. After a week the routine is not enabled more in the alexa app (no alexa device was found).
How can i Resolve?

Thansk
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      1 reply

      Edward R
      Edward R
      Retired Sonos Staff
      Jan 15, 2019 2:07 PM UTC
      Hi there. Thanks for posting your query. The first step is to open the Alexa App and remove the Sonos Skill and then re-Enable. If that doesn’t work, please see this thread here. Please let us know how you get on.
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      Try searching our articles for help with your question: https://www.sonos.com/en/support
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