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Sue Doyle
Contributor I
May 23, 2021

Alexa responds but will not play radio or music

  • May 23, 2021
  • 3 replies
  • 331 views

Tried factory reset 

Tried signing out of accounts both Alexa /Sonos and removing from speakers

alexa will say radio 2 or radio x or Spotify but then will not play anything.

would appreciate some further advice

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3 replies

UKMedia
UKMedia
May 23, 2021

Before we go into deeper investigation, have you Disabled and Enabled the Sonos and BBC Sounds Skill within the Alexa App?

Remember: Sometimes Red Wine helps :)
Sue DoyleAuthor
Contributor I
May 23, 2021

Yep did that and then logged out of both apps

Thanks

Sue

UKMedia
UKMedia
May 23, 2021

As a test, can you please ask the exact same request twice and  us know if it works the second time?

Remember: Sometimes Red Wine helps :)
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