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Sue Doyle
Contributor I
May 23, 2021 2:23 PM UTC

Alexa responds but will not play radio or music

Tried factory reset 

Tried signing out of accounts both Alexa /Sonos and removing from speakers

alexa will say radio 2 or radio x or Spotify but then will not play anything.

would appreciate some further advice

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3 replies

UKMedia
UKMedia
May 23, 2021 3:51 PM UTC

Before we go into deeper investigation, have you Disabled and Enabled the Sonos and BBC Sounds Skill within the Alexa App?

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Sue DoyleAuthor
Contributor I
May 23, 2021 6:43 PM UTC

Yep did that and then logged out of both apps

Thanks

Sue

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UKMedia
UKMedia
May 23, 2021 6:47 PM UTC

As a test, can you please ask the exact same request twice and  us know if it works the second time?

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Remember: Sometimes Red Wine helps :)
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