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GuyClapperton
Contributor I
November 6, 2017
Question

Alexa refuses to talk to Sonos

  • November 6, 2017
  • 11 replies
  • 561 views
Hi - I was very excited to hear about Sonos and Amazon integrating so I updated the Sonos app on my Samsung S7, then went into Alexa. Downloaded the skill and went into "enable", signed into the Sonos account, gave it access permission, signed in to Sonos on Amazon...and then it sends me back to the initial "link account" screen and I'm back to square one. Alexa's smart device search finds no smart devices, certainly no speakers.

Can anyone suggest what I might be doing wrong? Or is it an Android thing? I believe this should work with any Sonos speakers, mine are about a year old, will this make a difference? Thanks.
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    Ken_Griffiths
    Ken_Griffiths
    November 8, 2017
    UKMedia,

    Yes indeed, I thought it may become an issue and whilst I can see a 'workaround' to go onto use a single Amazon Account music subscription I think it will be a matter that will need some further consideration by Sonos and Amazon. I don’t want to see music subscription accounts being shared amongst neighbours/friends etc. but a person with multiple Sonos houses/locations should really only be required to have one music subscription for themselves, whichever home they are currently staying at.

    Hopefully a simple solution will be forthcoming later on to address the matter.
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