Contributor I

Alexa recognizes but not controlling services.

Forum|Forum|5 years ago
October 31, 2020
2 replies
132 views

When saying “Alexa, play Spotify” Alexa chimes and responds “here is Spotify” but nothing plays. Same result when requesting to play SiriusXM or any other service. However, Spotify plays when using the Sonos app on my phone but when saying “Alexa, pause” Alexa chimes but doesn’t pause the music. Alexa does however respond to requests like “Alexa, what’s the weather?” It seems while it’s recognizing the linked services it’s just not controlling them.

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Paul A

Retired Sonos Staff

Hi @DonT.

Welcome to the Sonos community and thanks for bringing this to our attention. I understand where you’re coming from. Let me help you out with that.

Allow me to recommend the following guides and please do follow accordingly.

Log out of ALL Amazon-related apps which are and not limited to the following. (Amazon Prime, Amazon Shopping, Amazon Alexa, etc.)
Open the Amazon Alexa app and disable the Sonos Skill.
De-register any Sonos product on the Alexa App.
Open the Sonos App.
Remove the Alexa Voice service.
Force close Sonos app.
Force close the Alexa App.
Reopen the Sonos App. Add Alexa as a voice service.
Open Alexa app Add Sonos as skill
Register Sonos speaker
Add music service.
Test to check if it works.
Submit a diagnostic to capture all information performed on the Sonos devices.

I hope this helps.

Please let me know how it goes. We are always here to help.

Thanks,

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S

Si7746

Contributor I

I have exactly the same problem.

will try the above in the morning to see if this works and let you know.

cheers

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