Contributor I

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alexa problem

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Alexa will speak but will not connect or play ANY music

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nik9669aAnswer

Senior Virtuoso

Thank you for helping I 'think' I've resolved it 😀 I had changed the name of my sonos

That certainly would leave Alexa looking for a non-existent or disconnected device!

N

nik9669a

Senior Virtuoso

Alexa will speak but will not connect or play ANY music

And your question is…?

Did it work but now is not? Or are you trying to set it up and failing? What have you tried? Are you following the guide? Do you get any error messages?

Give us a bit more information if you are seeking help. Otherwise we might waste time suggesting things you’ve already tried.

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MafrluAuthor

Contributor I

Hi it worked before I moved house last week. It keeps saying device disabled...it will not play anything from anywhere

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nik9669a

Senior Virtuoso

Still not giving much information, are you!

Does the speaker work via the app? Is it set up properly on your network? Can you stream music to it ok from, say, Sonos Radio but you can’t voice control via Alexa?

Have you spoken to Sonos support to see what they say?

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M

MafrluAuthor

Contributor I

Thank you for helping I 'think' I've resolved it 😀 I had changed the name of my sonos

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N

nik9669aAnswer

Senior Virtuoso

Thank you for helping I 'think' I've resolved it 😀 I had changed the name of my sonos

That certainly would leave Alexa looking for a non-existent or disconnected device!

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