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Contributor I
November 14, 2017
Answered

Alexa plays wrong zone when instructed

  • November 14, 2017
  • 4 replies
  • 4632 views
Everything was working fine. Then I went away for a week for work came back and Alexa won't play the music in the correct room.

I'll say "Hey Alexa, play music in office", it will then say "playing music in office" and start playing the music in the living room. When I look at the app, it shows it's playing in the living room. I will have to then physically stop music in living room and then play music in office.

Anyone else having this issue? Just started happening.
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Best answer by UKMedia
Okay, here is the superset of actions:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239

4 replies

UKMedia
November 14, 2017
Hi

Try disabling the Sonos skill within the Alexa app and if the problem continues then log on to the Alexa app on a PC and under Smart Home>Devices select 'Forget All' and then 'Discover'.
Remember: Sometimes Red Wine helps :)
tkao2025Author
Contributor I
November 14, 2017
I tried this, but it didn't work. Alexa says something went wrong.
UKMedia
UKMediaAnswer
November 14, 2017
Okay, here is the superset of actions:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
Remember: Sometimes Red Wine helps :)
tkao2025Author
Contributor I
November 14, 2017
Thanks. I just turned off sono skills and then turned back on and it worked.