Hi, whenever I request that Alexa play song through my Sonos system, it will play through the 2 One SL‘s set up as a speaker pair, but not through the sub. They are all paired as a system through the Sonos app. If I Airplay or use the Sonos app it works as intended but only when I request through Alexa does the sub not play. The 2 One SL’s play as the stereo pair but nothing comes from the sub. What could it be??
Hi
Welcome to the Sonos Community!
Sorry to hear of this issue you’re having with your Sub not playing when the playback to your Era 100 pair is initiated by Alexa - the Sub absolutely should be playing, but Alexa playback does work differently from standard, so it seems there is scope for this to go wrong. I’d like to look into this for you.
Could you please initiate some playback to the room with Alexa and submit a support diagnostic while is it playing? Please then stop playback and initiate playback from the Sonos app, of the same source, and submit a support diagnostic while that is playing too. Please let me know once you have done this, but please don’t share the numbers given. If you have several rooms, please let me know which room I should be looking at. Thanks!
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