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RedHou5e
Contributor I
April 1, 2019

Alexa Playing Music Through Spotify Connect In Wrong House!

  • April 1, 2019
  • 17 replies
  • 1140 views
I've come across a strange situation this weekend where my parents at their home asking Alexa to play on 'living room' is starting the music on the sonos speakers called 'living room' in my house, 10 miles away on a different network!

We are using different sonos accounts and different spotify accounts, and it only seems to work one way, I cant control theirs.

We were able to do this repeatably even after using and controlling my sonos speakers from other apps.

Seems to be a serious bug / privacy breach going on here. Anyone else come across this and found a fix?
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    17 replies

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    John B
    April 1, 2019
    Our posts crossed.
    John B
    April 1, 2019
    It seem most likely that the original registration to your Amazon account is involved somehow. Some sort of semi-permanent link via the Alexa and Spotify servers has been created. @BCM's advice seems pretty solid.
    RedHou5eAuthor
    Contributor I
    April 1, 2019
    I'll have to give it a go this evening. Cheers guys.
    BCM
    BCM
    April 1, 2019
    Wouldn't mind so much if they had better taste in music, but the 1950's swing starting on all on it's own is creeping me out.

    lol
    UKMedia
    UKMedia
    April 2, 2019
    Hi All

    I've seen this before and it was an Amazon Account cross-link, normally caused when the same device is used to set-up two systems. Can you follow these steps:

    - Ensure that you don't have multiple Amazon accounts logged into different Apps on your device, as this can confuse the Amazon Authorisation. If yes, then please log out of the other accounts and then complete step 2.1 again;
    - Open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable';
    - If the problem still persists, please logout of all Amazon accounts then select the Alexa App>Skills>Your Skills>Sonos and 'Disable. Now power down all Sonos devices for 10 secs, allowing for any wired devices to boot before booting the remaining Sonos players. Now log back into the Alexa App>Skills>Sonos and 'Enable'
    Remember: Sometimes Red Wine helps :)
    RedHou5eAuthor
    Contributor I
    April 3, 2019
    Quick update. The above suggestions haven’t fixed the problem unfortunately.

    However it does appear to be an amazon account link & I was too quick to blame Spotify connect, this is because asking my parents Alexa to play tunein on my sonos also works, and removing my sonos devices from my Alexa account stops the problem until I add them back.

    This is only happening with my sonos devices, my parents can’t control my hue lights, but it does work on any Alexa device logged in as my mums account, be it the dot I bought them and de-registered, their beam or straight from the Alexa app on my mums phone.
    UKMedia
    UKMedia
    April 3, 2019
    You'll need to do the steps I listed on both yours and our parent's system.
    Remember: Sometimes Red Wine helps :)
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