Skip to main content
mnrlee85
Contributor I
October 30, 2017
Question

Alexa overly sensitive on the Sonos One

  • October 30, 2017
  • 35 replies
  • 4072 views
Hi all,

I have seen a few topics where people are commenting that they are having trouble giving commands to their Sonos One player via Alexa but I'm finding the microphone is too sensitive and it is chiming constantly when we are talking nearby without even using the wake word. Is there any way to adjust sensitivity (I don't think there is but thought it wouldn't hurt to ask).

Also, is there any way to change the wake work like on the Echo? My other half is called Alex and it would be better to have a different wake work (we use Echo on the Amazon Echo Dot we have).

Thanks.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    35 replies

    Show previous replies
    klc0924
    Lyricist I
    February 8, 2018
    I’m having this issue as well!! Super annoying. Is there a fix for this yet? Or maybe a way to adjust the sensitivity?
    Allangus
    Lyricist I
    March 22, 2018
    I Solved the problem by telling the Alexa software to NOT listen for a response without the trigger word. Prior to changing that setting the Sonos was constantly beeping
    Master T
    Master T
    Prodigy I
    March 22, 2018
    I Solved the problem by telling the Alexa software to NOT listen for a response without the trigger word. Prior to changing that setting the Sonos was constantly beeping

    I believe what you're saying is that you disabled Follow-Up mode on the Sonos One. Follow-up was mode was only introduced by Amazon last week, and there is a known issue with it that is causing the Sonos to repeatedly play the wake notification. Sonos has recommended disabling Follow-Up mode temporarily while they investigate this (see link below). It is, however, unrelated to the sensitivity issue some have reported in this thread.

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/follow-up-mode-makes-confirmation-sound-repeat-6804525
      JohnG666
      Enthusiast II
      March 23, 2018
      I have this problem as well. It keeps waking up and responding even when nobody has said ‘Alexa’. I got round the problem by turning Alexa off as I found it much more annoying than it was useful.
      ztilleto
      Lyricist I
      April 19, 2018
      We are still having problems with the over sensitive false wake-up. Currently running Version: 8.5.
      It even goes on to wake up when music is playing, then trying to listen to the lyrics for the song trying to search it for an answer. And that is also without even Alexa being mentioned in the songs.
      You should have negative filter knowing your own output, it shouldn't be listining to that output at least.
        Terms & ConditionsAccessibility statement