Alexa or microphone not working

Forum|Forum|8 years ago
March 15, 2018
17 replies
9837 views

I set up my speaker 6 days ago and the microphone or alexa has stopped responding. I have unplugged it but no change. The only buttons that seem to work are the volume buttons. All worked perfectly until now.

Microphone

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Best answer by Keith N

Hi there, walter45. Thanks for posting and sharing your diagnostic report number. Please reboot your player and then try to turn on the microphone by tapping the microphone icon on the top of the Sonos One.

If the issues persist...

It seems that your stereo pair is being "kicked" or deauthorized from the network. This could happen for a number of reasons and could certainly cause Alexa to not function properly. As such, I normally recommend giving our support technicians a call to troubleshoot this in real time. They are able to set up a remote session and get a closer look at the router settings and get this resolved. Thanks!

Show previous replies

Ken_Griffiths

Same problem. Mic light doesnt turn on. Im in Mexico.

Try a very quick (fast) tap and release, rather than keeping finger on the button. See if that works.

Ken_Griffiths

Julioso21,

If that fails, then go into the Sonos App and goto Settings/Room Settings and choose the room for your speaker ... in those settings toggle 'off' and 'on' the button that says 'Speaker Touch Controls' and see if that fixes it.

J

julioso21

Contributor I

Thanks ken. I did it. Doesnt Work. I read somwhere mic will only be available when Alexa is succefully configured. Alexa is still no available in Mexico. Could this be the problem? Or the light should be on though alexa is not configured?

Ken_Griffiths

Julioso21,

Oh right, I didn’t realise you were from a country that doesn’t yet support Alexa on Sonos. Hopefully these things will all get sorted eventually.