Answered
Alexa or microphone not working
I set up my speaker 6 days ago and the microphone or alexa has stopped responding. I have unplugged it but no change. The only buttons that seem to work are the volume buttons. All worked perfectly until now.
Keith NAnswer
Sonos Staff
May 11, 2018 10:31 PM UTC
Hi there, walter45. Thanks for posting and sharing your diagnostic report number. Please reboot your player and then try to turn on the microphone by tapping the microphone icon on the top of the Sonos One.
If the issues persist...
It seems that your stereo pair is being "kicked" or deauthorized from the network. This could happen for a number of reasons and could certainly cause Alexa to not function properly. As such, I normally recommend giving our support technicians a call to troubleshoot this in real time. They are able to set up a remote session and get a closer look at the router settings and get this resolved. Thanks!
If the issues persist...
It seems that your stereo pair is being "kicked" or deauthorized from the network. This could happen for a number of reasons and could certainly cause Alexa to not function properly. As such, I normally recommend giving our support technicians a call to troubleshoot this in real time. They are able to set up a remote session and get a closer look at the router settings and get this resolved. Thanks!