Alexa on Sonos One / Beam not working properly

Forum|Forum|7 years ago
April 30, 2019
13 replies
2068 views

Hello there - I need help regarding my Sonos One and Sonos beam speakers with Alexa. When I ask Alexa a regular odd ball questions she responds just fine something like “how far is the moon” or “who won the game last night” - but when I tell her to go through my flash briefing she says “here’s your flash briefing” than crickets/nothing happens..... or something like “play John Mayer in Apple Music” and she responds “to do that, the skill needs to be activated in the Alexa app.” Or something of that nature. The thing is - all of these things are enabled and music/media accounts are all linked up. It was working properly before but now it doesn’t seem to work ever.

I even when as far as resetting all 4 of my speakers (One; 5, Beam, and play 1) and restoring factory defaults and re set up all of my speakers. I am definitely at a loss. Any help or feedback is definitely appreciated - sucks I paid this much money for speakers that the wireless “voice” functionality doesn’t work. Thanks all!

-Andrew

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by agacom

Hey guys! So I found a fix myself!

So I first changed my email on my amazon account to match my Sonos email. Not sure if that did anything or not but i figured it wouldn’t hurt. After that I unlinked my music in the Alexa app and re-linked them - once that was complete I went to my devices in the Alexa app and removed my devices completely. After that I clicked the plus sign in the top right hand corner of the app and clicked search for devices. It found 5 devices - for some reason it listed my Sonos Beam twice - one said “Sonos Beam” the other one said “Sonos Beam TV.” After these were all added I did the following step below.

After I did that I went into work the Sonos app>room settings>Chose the specific speakers (I had two with Alexa) and removed the alexa function for each one. Then went back and authorized the Alexa speaker again for each speaker.

After that - a miracle happened and everything works. My flash briefings somehow work now, my music functionality through Alexa using Apple music and Spotify now work. And somehow - my Sonos Beam can finally turn my tv on and off! I never thought that functionality would work but I have it a whirl and it worked!! I hope this may solve some issues with other people on these forums - seems like a ton of people are having this same/similar issue.

Show previous replies

Edward R

Retired Sonos Staff

That's great news! Thanks for circling back and telling us how you fixed it. I'm sure this will help others. Let us know if you need anything else. All the best.

Try searching our articles for help with your question: https://www.sonos.com/en/support

A

agacomAuthor

Contributor I

Thanks Ed! Not a problem - I hate it when people don’t post how they fixed the issue! Hopefully this will help others. Have a great weekend!

Edward R

Retired Sonos Staff

Hah! You know what? So do I, Andrew! Thank you, you have a great weekend yourself!

Try searching our articles for help with your question: https://www.sonos.com/en/support

Sign up

Login to the community