Alexa on Sonos Beam won’t pause

Yes, Ken. I mentioned it in one of the PMs I sent you but reading it back I wasn’t being very clear; It was what I meant by command chains.
I’m just trying to demonstrate to the Sonos Support staff involved, that other users besides myself, are having this issue, where we initially have to use “Alexa, Switch to TV on (Room Name)” and once that command has been used 'once' in a session, then a user can then switch back to TV audio using the simpler Alexa commands like 'Switch to TV' ...

I’m trying to explain to the staff that those simple Alexa commands however do not work initially, until after a user has given this main command “Alexa, Switch to TV on (Room Name)”. As you can imagine it’s a difficult situation to explain as they can often see the simple commands as working for themselves.

I hope that is making sense ?

I’m doing my best to explain the situation and showing that others are having the same issue, which may help support the case I’m trying to put forward to the Sonos Staff.

I don’t know if you are perhaps able to add anything further here?

Sorry, only had time for a quick reply whilst on my break.

I can confirm that if the connection phrase of ‘Alexa switch to TV on Lounge’ is followed then, ‘Alexa, switch to music’, ‘Alexa, switch to TV’ are then accepted until the TV is turned off.

This might seem like a fairly niche problem, however, as it would only occur if you wanted to listen to music (podcasts etc.) with the TV still on. If you’re playing music with the TV off then simply saying, ‘Alexa turn on TV’ switches inputs. I will often play music with the TV on during sporting events, during half-time or games I am only vaguely interested in, for example, but I may be in a small minority.

Guyincognito76,

Yes, thanks very much for that reply.