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billmac
Contributor II
Apr 25, 2021 4:38 PM UTC

Alexa on Roam

My brother & I have both bought a Roam & both have same issue that it won’t work with Alexa or Spotify it just says need to get the skill and search for the device 

  I have 4 other Sonos devices all working fine when I look on Alex it shows the Roam but won’t connect

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3 replies

UKMedia
UKMedia
Apr 25, 2021 5:20 PM UTC

After adding the Roam to your Sonos system, please open the Sonos App>Settings>Services & Voice>Amazon Alexa and ensure that your Roam is shown as Enabled.

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Remember: Sometimes Red Wine helps :)
billmacAuthor
Contributor II
Apr 26, 2021 7:50 PM UTC

Yes it is enabled , have removed it an reinstalled but still same issue

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Corry P
Corry P
Sonos Staff
Apr 29, 2021 8:14 AM UTC

Hi @billmac 

Thanks for your post.

I notice you’re in the UK - do you happen to have a BT Smart Hub 2? If so, please check this thread:

 

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