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mddevo4321
Contributor I
September 22, 2019
Question

Alexa on Beam went offline

  • September 22, 2019
  • 1 reply
  • 3155 views
I recently added two Sonos play 1 speakers to my system. Specifically I paired them with my Beam for surround sound. Install went well and speakers work great for TV and music, however Alexa (native to Beam) is now offline. Alexa app shows the beam to be "Offline".

Do I lose Alexa capabilities when linking Play 1 speakers to Beam for surround sound permanently or can I get Alexa back? If so... how?
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    1 reply

    BonesRuS
    Lyricist I
    November 14, 2019

    I just, as in the past day, had the same thing happen.  The solution ended up being fairly simple...go into the Sonos app and re-initiate the Alexa voice service for the beam.  It will put it back online for the new 3 speaker set-up.

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