Alexa Not Working on My New Sonos One

Question

I just bought a Sonos one today, I already have a Sonos play1 and an amazon Alexa. After I had setup my new Sonos in the Sonos app, and after going though the voice setup, when I ask it to play a song it 1. takes about 25 seconds for it to know what I said and 2. either says there was a problem or just ignores it and does nothing. I don't know how to fix it and I really wouldn't like to return it if I didn't have to.

UKMedia · Accepted Answer

Can you please power down these devices for 5 secs, allowing each to complete the boot sequence before moving to the next device:

- Router
- Any wired network switch
- Any wired Sonos product
- Any other Sonos product
- All other connected network devices - A pain I know!

If this fixes the issue, I suggest that you reserve IP addresses in your Router set-up for your Sonos devices. (I use the range 192.168.0.200 and above for Sonos devices).

wyattg99 · Answer

Now when I ask it to play a song it will take about 25 seconds to recognize what I said and then another 15 to start playing it, it still won't recognize when I ask it to play or pause or turn it up or down or anything like that

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