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MamboKing1
Contributor I
Jun 16, 2020 2:31 PM UTC
Answered

Alexa not working at all on new Sonos Arc

I just installed my new Sonos Arc on my older Samsung TV via the optical cable (only option as there is NO HDMI-ARC on this older TV).    I have other Sonos Ones in the house with Aiexa already and they work fine.  During the Sonos install of the Beam, is stated that it linked with Alexa.    The Alexa function does not work at all on the Arc.  The iight for the microphone is not on.  The Arc does not respond at all to Alexa commands.  How do I debug / fix this?   I expected I would have normal Alexa functions (ask weather, or news) and be able to control the Arc Volume with Alexa as I do on the Sonos Ones. 

Please advise - Thanks!

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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Jun 17, 2020 12:37 AM UTC

    Hi @MamboKing1, you just need to enable Alexa on that Arc. Go to Settings > Voice Services in the Sonos app and add Alexa to your Arc.

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    3 replies

    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Jun 17, 2020 12:37 AM UTC

    Hi @MamboKing1, you just need to enable Alexa on that Arc. Go to Settings > Voice Services in the Sonos app and add Alexa to your Arc.

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    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
    MamboKing1Author
    Contributor I
    Jun 17, 2020 10:49 PM UTC

    Thank you for your response - that worked!   I recommend you update your install direction.  I added the Arc to my current Sonos environment easily, but it never stated I needed to follow the steps above to enable Alexa.  

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    UKMedia
    UKMedia
    Jun 20, 2020 12:44 PM UTC

    Thank you for your response - that worked!   I recommend you update your install direction.  I added the Arc to my current Sonos environment easily, but it never stated I needed to follow the steps above to enable Alexa.  

    I believe this is a privacy requirement, although I agree it would be useful to have a message displayed.

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