alexa not working

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I changed my wifi & reset to factory settings to get my machines to work & now I can’t use my Alexa settings. She just ignores me & stays quiet. What should I do next?

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Sotiris C.Answer

Sonos Staff

Hello @EmiCul, welcome to the Sonos Community!

I am sorry to hear you are having trouble getting Amazon Alexa to work again on your Sonos System after you changed your Wi-Fi.

Please have a look at our Support Article Alexa commands not working on Sonos which includes various quick and advanced fixes.

If you are still unable to resolve the issue after trying the above, feel free to reach out to our Support Team. They can guide you through to get Amazon Alexa back on your Sonos System.

I hope this helps.

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