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Contributor I
Nov 11, 2023 2:06 AM UTC
Answered

alexa not seeing one speaker

I have 6 Sonos speakers (mostly one’s) and Alexa is seeing all but one of them. Help!  

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Corry P
Corry PAnswer
Sonos Staff
Nov 13, 2023 10:19 AM UTC

Hi @FBC2 

Welcome to the Sonos Community!

You can try asking “Alexa, discover devices”.

If that does not help, please try disabling and then re-enabling the Sonos skill for Alexa: Alexa app » More » Skills & Games » Your Skills (at bottom) » Sonos » Disable Skill. 

And if you’re still having trouble, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

1 reply

Corry P
Corry PAnswer
Sonos Staff
Nov 13, 2023 10:19 AM UTC

Hi @FBC2 

Welcome to the Sonos Community!

You can try asking “Alexa, discover devices”.

If that does not help, please try disabling and then re-enabling the Sonos skill for Alexa: Alexa app » More » Skills & Games » Your Skills (at bottom) » Sonos » Disable Skill. 

And if you’re still having trouble, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein