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Kingdru
Contributor I
May 15, 2019
Answered

Alexa not playing radio or amazon music

  • May 15, 2019
  • 14 replies
  • 5300 views
After updating to sonos 10.2, Alexa has stopped playing radio via Tunein and amazon music. The request is repeated back to confirm but then nothing plays. I have tried disabling the skill in Alexa app, but then I could not re-enable. I removed Alexa voice control from each sonos one and then added it back which also re-enabled the skill in Alexa, but no change.
Any suggestions?
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    Best answer by Jeff S
    Hi folks,

    The previous outage should now be resolved. If you're still seeing issues, please send in a diagnostic report and reply here with the confirmation number.

    14 replies

    Show previous replies
    Alan Rosser
    Lyricist I
    October 1, 2019
    Alexa acknowledges my request to play apply music or BBC radio, but then plays nothing.

    diagnostic confirmation number 1325394797
    UKMedia
    UKMedia
    October 1, 2019
    Alexa acknowledges my request to play apply music or BBC radio, but then plays nothing.

    diagnostic confirmation number 1325394797
    I suggest that you open a new thread as this post is 4 months old but first try Disabling the Sonos skill then Re-Enable the skill.
    Remember: Sometimes Red Wine helps :)
    johngolfuk
    Enthusiast II
    October 1, 2019
    You can't get BBC anymore on Sonos using an Alexa request - you have to do it through the Sonos app.

    The BBC has pulled TuneIn support for Alexa devices as of today.

    https://www.bbc.co.uk/blogs/aboutthebbc/entries/37e4e3f6-fbd2-4c14-8d72-7f7139641582
    Alan Rosser
    Lyricist I
    October 1, 2019
    thanks both - working now!
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