Alexa not playing radio or amazon music

14 replies
5331 views
Translate All

After updating to sonos 10.2, Alexa has stopped playing radio via Tunein and amazon music. The request is repeated back to confirm but then nothing plays. I have tried disabling the skill in Alexa app, but then I could not re-enable. I removed Alexa voice control from each sonos one and then added it back which also re-enabled the skill in Alexa, but no change.
Any suggestions?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Jeff SAnswer

Retired Sonos Staff

Hi folks,

The previous outage should now be resolved. If you're still seeing issues, please send in a diagnostic report and reply here with the confirmation number.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Show previous replies

A

Alan Rosser

Lyricist I

Alexa acknowledges my request to play apply music or BBC radio, but then plays nothing.

diagnostic confirmation number 1325394797

Translate

UKMedia

Alexa acknowledges my request to play apply music or BBC radio, but then plays nothing.

diagnostic confirmation number 1325394797

I suggest that you open a new thread as this post is 4 months old but first try Disabling the Sonos skill then Re-Enable the skill.

Translate

Remember: Sometimes Red Wine helps :)

J

johngolfuk

Enthusiast II

You can't get BBC anymore on Sonos using an Alexa request - you have to do it through the Sonos app.

The BBC has pulled TuneIn support for Alexa devices as of today.

https://www.bbc.co.uk/blogs/aboutthebbc/entries/37e4e3f6-fbd2-4c14-8d72-7f7139641582

Translate

A

Alan Rosser

Lyricist I

thanks both - working now!

Translate

Sign up

Login to the community