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sushruth91
Contributor I
November 25, 2018

Alexa not pausing music

  • November 25, 2018
  • 4 replies
  • 825 views
Alexa starts music on spotify when asked to do so, but doesn't respond to "Alexa Pause" or "Alexa Stop" or "Alexa Quit" to stop playing the song.
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    4 replies

    Keith N
    Keith N
    Sonos Staff
    November 25, 2018
    Hi sushruth91. Thanks for the post and welcome to the Community. Do you get an error message after attempting those commands? Does Alexa show those commands in the dialogue history?
    Yes... I'm *that* Keith - u/KeithFromSonos on Reddit
    sushruth91Author
    Contributor I
    November 25, 2018
    no nothing
    UKMedia
    UKMedia
    November 25, 2018
    Just a thought, have you tried including the Sonos room name in the command? If this doesn't work, please Disable then Enable the Sonos skill in the Alexa App>Skills>Your Skills
    Remember: Sometimes Red Wine helps :)
    Keith N
    Keith N
    Sonos Staff
    November 25, 2018
    no nothing
    No error message? Or nothing in the dialogue history? We are going to need a bit more information to make headway.

    If you are looking for real-time support, I would recommend giving our support team a call or reaching out to us on Facebook or Twitter.
    Yes... I'm *that* Keith - u/KeithFromSonos on Reddit
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