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HeZyzz
Contributor I
Sep 30, 2020 6:54 PM UTC
Question

Alexa not found on Sonos.

I have used alexa or a while on beam. Now alexa cant be found anywhere. Any tips how to make this work? Sorry about my english :) 

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2 replies

UKMedia
UKMedia
Oct 1, 2020 5:45 AM UTC

The ability to add Alexa is driven by the location of your Amazon Account and your Sonos Profile in www.sonos.com.  Can you please confirm both of these?

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boogey
Trending Lyricist I
Oct 2, 2020 5:38 PM UTC

Alexa works fine in Finland, Sonos doesn’t.

If you lie to Sonos the the devices are located in the UK you have ability to add Alexa. So go you your Sonos profile, set you are in UK, log off from everywhere, shut down everything, restart, relog, add.

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