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ae6dx
Contributor II
January 17, 2018
Question

Alexa not finding Sonos Connect

  • January 17, 2018
  • 2 replies
  • 662 views
I have two Sonos Connect units. One is working dine with my Alexa echo dots. The other one Alexa always says is offline. I've tried restarting it and selecting discover devices in Alexa but no change. I know the Sonos Connect has to be online because I can control it with the iPhone app and it works fine. What else can I do?
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    2 replies

    UKMedia
    UKMedia
    January 18, 2018
    Hi ae6dx

    Can you check in the Alexa App>Smart Home>Devices and make sure that the off-line connect has a unique name? Then the problem persists, if you select Alexa App>Settings>Devices>{Your Off-Line Connect} do you see any option to turn 'On-Line'?

    If the problem still persists, please power down you off-line Connect for 10 secs before powering back on. Once it has booted, can you please use the PC app (https://alexa.amazon.co.uk or https://alexa.amazon.com) and select Smart Home>Devices>Forget All followed by Discover. WARNING: If you have set-up any Alexa Routines, then this will delete ALL actions from ALL Routines!
    Remember: Sometimes Red Wine helps :)
      ae6dxAuthor
      Contributor II
      January 18, 2018
      It has a unique name. No turn online option. Only the echo dots seem to have that option.
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