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herodave
Contributor I
November 27, 2018

Alexa Not Detecting Amazon Music Unlimited

  • November 27, 2018
  • 11 replies
  • 20581 views
I have set up my Sonos One with my Amazon Account. I pay for Amazon Prime so I have access to Prime Music and can play this through the speaker. So far no issues.

My wife shares my Prime benefits but she also has Amazon Music Unlimited on her own account. I have therefore added her Amazon account to the Sonos app to make use of her subscription. In the Sonos app I can see both accounts and the account that is in use is my wife's as it has a tick next to it.

The problem: Alexa is not recognising my wife's Amazon Music Unlimited. When we ask her to play certain songs she says sorry you need an Amazon Music Unlimted subscription.

What am I doing wrong?

Thanks
Dave
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    herodaveAuthor
    Contributor I
    November 27, 2018
    I'm pretty sure I did that already but will try again.

    I think the reason for the problem is related to the Alexa app. The login has to be the account with the Unlimited subscription. When I was logged in there was no way to set my wife's account as the default.

    What I might just do is forget about Amazon Music altogether and use my free Deezer trial, then have a rethink in 6 months.

    Things are never as simple as you hope they'll be, but that's the fun of technology I guess.

    Cheers
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