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niggle999
Contributor I
Nov 24, 2018 5:53 PM UTC
Answered

Alexa no longer working

Hi all. I've just set up a mesh wifi (BT Whole Home). I've factory reset my 2 One's and moved them to new positions and at the same time added a new Beam. Everything is fine from the Sonos controller app - I can stream from my NAS, stream radio etc. The problem is now Alexa. Alexa recognises the voice command e.g. "alexa,play radio 2" as it's repeated back e.g. "playing bbc radio 2 on tunein" but then nothing happens. I can ask questions via Alexa and get the answer back ok. Any ideas appreciated. I've submitted a diagnostic dump reference 2096180011. Thanks!
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    niggle999Answer
    Contributor I
    Nov 25, 2018 9:49 AM UTC
    Sorted. Needed a complete bottom-up install of the Alexa app, including removing all of the devices first.
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    2 replies

    UKMedia
    UKMedia
    Nov 25, 2018 8:49 AM UTC
    First off, I suggest you Disable the Sonos skill within the Alexa App>Skills>Your Skills and then re Enable
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    Remember: Sometimes Red Wine helps :)
      niggle999AuthorAnswer
      Contributor I
      Nov 25, 2018 9:49 AM UTC
      Sorted. Needed a complete bottom-up install of the Alexa app, including removing all of the devices first.
      Translate
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