Answered
Alexa no longer playing music thru Sonos after change of wifi router
Hi - I've just changed my wifi router (we now have fibre broadband instead of ADSL, and needed new router to enable this), but now I have problems streaming music and radio via Alexa.
Before this change, our two Sonos Ones (in different rooms) worked fine with built-in Alexa, as did our stereo pair of Sonos Play:1s with our Echo Dot.
Following the change of router, I've updated SSIDs / passwords accordingly, but have now found that whilst Alexa responds to me on all devices (it will tell me the time, etc.), it will not play music / radio (when I ask it to do so, it will say e.g. "BBC Radio 1 from TuneIn playing on Living Room", but doesn't actually play it).
My Sonos system still works fine for all rooms if I operate it via the Sonos app (e.g. I can play BBC Radio 1 from TuneIn, and music from Spotify, etc., if ask it to do so via the app).
This is true of all devices, apart from one of our Sonos Ones which WILL play e.g. radio as a result of voice command, but it won't stop as it did before (e.g. via "Alexa: stop").
So each (Sonos and Alexa) has functionality, but they won't work together as they did before. I haven't changed any of my pre-existing Amazon or Sonos usernames / passwords; they're all as they were before. I'm on PlusNet here in the UK, so it's their standard fibre broadband router I've changed to. I have a Standard set-up for my Sonos system.
Anyone got any suggestions as to what might be the matter? I could go for full re-install (factory reset, etc.), but would obviously rather avoid (and don't know if that would resolve problem anyway!)
Before this change, our two Sonos Ones (in different rooms) worked fine with built-in Alexa, as did our stereo pair of Sonos Play:1s with our Echo Dot.
Following the change of router, I've updated SSIDs / passwords accordingly, but have now found that whilst Alexa responds to me on all devices (it will tell me the time, etc.), it will not play music / radio (when I ask it to do so, it will say e.g. "BBC Radio 1 from TuneIn playing on Living Room", but doesn't actually play it).
My Sonos system still works fine for all rooms if I operate it via the Sonos app (e.g. I can play BBC Radio 1 from TuneIn, and music from Spotify, etc., if ask it to do so via the app).
This is true of all devices, apart from one of our Sonos Ones which WILL play e.g. radio as a result of voice command, but it won't stop as it did before (e.g. via "Alexa: stop").
So each (Sonos and Alexa) has functionality, but they won't work together as they did before. I haven't changed any of my pre-existing Amazon or Sonos usernames / passwords; they're all as they were before. I'm on PlusNet here in the UK, so it's their standard fibre broadband router I've changed to. I have a Standard set-up for my Sonos system.
Anyone got any suggestions as to what might be the matter? I could go for full re-install (factory reset, etc.), but would obviously rather avoid (and don't know if that would resolve problem anyway!)