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Contributor I
August 13, 2018

Alexa Name - Wake word

  • August 13, 2018
  • 15 replies
  • 5589 views
So I've read all the posts about the inability of Sonos to change the wake word. The branding of Alexa Enabled Device, is the get out of jail free card, meaning its not a 'full' Amazon Alexa Voice Services experience.

In a household with my young Daughter, Alexa, this has gotten to the point, where I have had to disable the mic on my newly purchased Beam. Sure I could return it, I'm reasonably confident Sonos would refund rather than argue I should have read the AVS (Alexa Voice Services) agreements that third parties have to have their devices referred to as Alexa. But what I am not seeing in the posts related to this topic is a response from Sonos, as it relates to lobbying Amazon, or responses from Amazon as it relates to this lobbying.

I'm confident that in time the 'false positives' (Brexit, Alexander, and other words) will be filtered out, but in my house, I need to be able to change the name to one of the other 'accepted' Echo Wake words. As I will always call out for my daughter by her name. She was born well before the 2014 announcements Amazon for her namesake.

So Sonos, do you respond these forums, and what is the genuine outcomes, I've read lots of people guessing as impending and have to, and must release changes, but I understand your hands are tied by the API, so what are you doing on that front for us? I spent my money with you, so I am hoping you are looking to work with Amazon to add an existing feature.

Its a shame I can't use it, as turning on and off the TV is a snap with voice, which reduced my remotes to 1 for a time, until of course my kids playing would just stop the audio coming out the TV :)

K
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15 replies

Lyricist III
January 26, 2019
Sonos page indicating you cannot change the wake work on a Sonos speaker. I did not see this before purchasing and must have researched changing the wake word on a regular Amazon Alexa type device (such as an Echo): https://support.sonos.com/s/article/3517?language=en_US&utm_medium=sonosone-setup&utm_source=cr-care&utm_content=english-cr-care-sonosone-setup

What commands can I use with Sonos?
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Not supported...
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Changing the Sonos One or Beam wake word
Lyricist II
March 6, 2019
They should be marketing it as having “LIMITED ALEXA FUNCTIONALITY”. I would not buy it again and in the process I now think negatively about a brand (Sonos) that I used to have high regard for. The marketing is obvious bait and switch. I think the number of people who are upset about the lack of basic functionality suggests there is a huge device between the marketing of the product and the reality

Ditto. I would not have bought a Beam, had I known that I cannot use "computer" like in all other devices.
Lyricist I
May 17, 2019
Looks like the Amazon API now supports additional wake words for 3rd party Alexa devices...

2.1. Your product SHALL use only approved Amazon Alexa wake words, such as "Alexa".

Over to you Sonos...
Trending Lyricist I
September 23, 2019
They should be marketing it as having “LIMITED ALEXA FUNCTIONALITY”. I would not buy it again and in the process I now think negatively about a brand (Sonos) that I used to have high regard for. The marketing is obvious bait and switch. I think the number of people who are upset about the lack of basic functionality suggests there is a huge device between the marketing of the product and the reality

Divide (not device) between the marketing and the reality
Lyricist I
December 31, 2019

I have a Sonos One and this is unacceptable from Sonos not to try to fix this. I will not tell my whole story, but I had a daughter called Alexa… So you can imagine this is rather difficult for me to shout her first name to know how sunny the day will be ou to launch a playlist with Christmas songs.