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Contributor III
Oct 7, 2017 2:37 PM UTC
Answered

Alexa mutes speakers

So, I'm upstairs in the shower listening to my morning podcast and it mutes itself every 10 seconds.

Come to find out my wife was in the kitchen using Alexa to make a shopping list.

How do I turn off this muting "feature" for Alexa? Or can I assign the dot to a single room so the whole house doesn't mute everytime someone wants a knock knock joke or the weather.
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Oct 9, 2017 4:35 PM UTC
    As MikeV said, the volume "ducking" will happen on all players across your system, grouped or not grouped. The only ones which shouldn't duck are those playing TV audio. That said, we're doing some more work on the ducking feature and will continue to improve the entire integration over time. You can expect to see the Alexa skill continue to adapt and move quickly. Thanks for the feedback guys!
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    42 replies

    Contributor I
    Nov 25, 2017 12:02 AM UTC
    Did this get resolved? Is there a way to disable ducking?
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    NickyFin
    Lyricist I
    Nov 25, 2017 7:32 AM UTC
    No resolution yet, but annoyingly Sonos are sending out adverts saying that Alexa and Sonos now work with an adapted Play one, or any existing Sonos speaker set-up. They must think a resolution is imminent I guess?
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    Contributor III
    Nov 27, 2017 9:19 PM UTC
    So, I'm upstairs in the shower listening to my morning podcast and it mutes itself every 10 seconds.

    Come to find out my wife was in the kitchen using Alexa to make a shopping list.

    How do I turn off this muting "feature" for Alexa? Or can I assign the dot to a single room so the whole house doesn't mute everytime someone wants a knock knock joke or the weather.
    So, I'm upstairs in the shower listening to my morning podcast and it mutes itself every 10 seconds.

    Come to find out my wife was in the kitchen using Alexa to make a shopping list.

    How do I turn off this muting "feature" for Alexa? Or can I assign the dot to a single room so the whole house doesn't mute everytime someone wants a knock knock joke or the weather.


    We have an Echo on one wifi system in one house and a Dot on a different wifi system in another house. The Echo and Dot are both on the same Amazon account. The Alexa app appears to only allow me to turn on the Sonos Skill for the entire account, not selectively by Amazon device. As a consequence when someone addresses Alexa on the Echo in the house without a Sonos system, the volume on the Sonos system in the other house is decreased! It is certainly annoying, but it seems Amazon will need to allow the Sonos Skill to be selectively deployed to fix this problem. Alternatively the Echo and Dot will have to be able to be associated with a specific Sonos device.
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    KenS
    Enthusiast II
    Nov 28, 2017 7:42 AM UTC
    The Playbar does duck when playing a stream from another device (not the optical input). My cable TV box (SKY TV) is in a media room and the sound inputs to a Connect. When I watch broadcasts from that cable box and stream the audio on my 5.1 setup in my living room, the Playbar (and connected Play:1s and Sub) do Duck when an Echo device receives a command. Just pointing this out since there are some posts here that imply the Playbar does not Duck at all. It does (in my installation at least) under certain playback conditions.

    Edit: Or perhaps the Connect in my situation is ducking its output that is being streamed on the Playbar, but the result is the same.
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    Contributor I
    Dec 2, 2017 7:36 PM UTC
    I’ve just deleted the Sonos skill, as the API just isn’t ready. Sonos isn’t really usable if you have Alexa and multi-zones set up. Hopefully it will get fixed soon and then I can re-enable the skill. I’d rather control it the old fashioned way than put up with the ducking feature.
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    Enthusiast II
    Dec 2, 2017 7:39 PM UTC
    I’ve just deleted the Sonos skill, as the API just isn’t ready. Sonos isn’t really usable if you have Alexa and multi-zones set up. Hopefully it will get fixed soon and then I can re-enable the skill. I’d rather control it the old fashioned way than put up with the ducking feature.

    Same here.
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    Lyricist I
    Jan 15, 2018 6:36 PM UTC
    Has this ducking issue been addressed? It makes Sonos unusable when someone is using Alexa in another room.
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    Chris
    Lead Maestro
    Jan 15, 2018 7:05 PM UTC
    NO it is no different. If you don't want a speaker to duck you have to disable voice control on that speaker.
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    jhoranuk
    Contributor I
    Jan 20, 2018 11:16 AM UTC
    We have two Sonus systems and four echo dots in the house and this dipping feature is driving us nuts. What can’t a Sonus system be associated to a particular echo system, so that only commands to that echo dot dip the Sonus? It can’t be that difficult to do?
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    John
    jgatie
    Jan 20, 2018 2:58 PM UTC
    We have two Sonus systems and four echo dots in the house and this dipping feature is driving us nuts. What can’t a Sonus system be associated to a particular echo system, so that only commands to that echo dot dip the Sonus? It can’t be that difficult to do?

    Why? Because Amazon has not finished their SDK for multi-room 3rd party speakers. It is expected in early 2018. And I would hesitate before calling anything easy. "Easy" is an extremely sliding scale in the world of software engineering. You would be surprised at the "easy" things that are actually quite difficult.
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