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louisewhite
Contributor I
December 29, 2018

Alexa keeps saying that she is not registered when I ask to play the radio

  • December 29, 2018
  • 6 replies
  • 2394 views
Why does Alexa keep telling me that she is not registered when I ask for her to play the Radio? I.E Alexa play radio 2
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    6 replies

    Ken_Griffiths
    Ken_Griffiths
    December 29, 2018
    Perhaps read this link to see if it helps...

    Setting up Amazon Alexa on Sonos
    louisewhiteAuthor
    Contributor I
    December 30, 2018
    Thanks for the link but she is still saying that the device is off line.
    louisewhiteAuthor
    Contributor I
    December 30, 2018
    I have turned her off, turned her on and gone through the whole process of starting g\her back up but still...”that device is off line”
    BCM
    BCM
    December 30, 2018
    I had this a couple of weeks ago. Here is my thread about it. See if it helps you any:

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-won-t-play-amazon-music-6817545
    Ken_Griffiths
    Ken_Griffiths
    December 30, 2018
    I have turned her off, turned her on and gone through the whole process of starting g\her back up but still...”that device is off line”Check that your Alexa App is logged in correctly and then goto Sonos App Settings/Room Settings for the Sonos One and long press on the Alexa icon and choose to remove and then reauthorise your Amazon Alexa Account.
    UKMedia
    UKMedia
    December 31, 2018
    In addition to the great advice from Ken, it's also worth opening the browser version of the Alexa App (https://alexa.amazon.co.uk) and selecting Settings>Devices. This sometimes switches the device On-Line after a few secs.
    Remember: Sometimes Red Wine helps :)
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