Contributor I

Alexa keeps saying that she is not registered when I ask to play the radio

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Why does Alexa keep telling me that she is not registered when I ask for her to play the Radio? I.E Alexa play radio 2

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Ken_Griffiths

Perhaps read this link to see if it helps...

Setting up Amazon Alexa on Sonos

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L

louisewhiteAuthor

Contributor I

Thanks for the link but she is still saying that the device is off line.

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L

louisewhiteAuthor

Contributor I

I have turned her off, turned her on and gone through the whole process of starting g\her back up but still...”that device is off line”

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BCM

I had this a couple of weeks ago. Here is my thread about it. See if it helps you any:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-won-t-play-amazon-music-6817545

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Ken_Griffiths

I have turned her off, turned her on and gone through the whole process of starting g\her back up but still...”that device is off line”Check that your Alexa App is logged in correctly and then goto Sonos App Settings/Room Settings for the Sonos One and long press on the Alexa icon and choose to remove and then reauthorise your Amazon Alexa Account.

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UKMedia

In addition to the great advice from Ken, it's also worth opening the browser version of the Alexa App (https://alexa.amazon.co.uk) and selecting Settings>Devices. This sometimes switches the device On-Line after a few secs.

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Remember: Sometimes Red Wine helps :)

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