Alexa is talking but says "Sorry, Sonos offline"

Forum|Forum|8 years ago
December 23, 2017
2 replies
543 views

I have rebooted my wifi, unplugged for a reboot of my alex/sonos 1 combo unit. It had been working fine and now is not. As far as I can tell, both apps seem to be in order - any help would be appreciated

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M

MikeJB

Lyricist I

I deleted the speaker on Alexa, renamed it on Sonos and then added it to Alexa again and everything is now working.

UKMedia

Please look at the steps I've listed in the answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126

Remember: Sometimes Red Wine helps :)

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