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Contributor I
Dec 23, 2017 4:42 PM UTC
Question

Alexa is talking but says "Sorry, Sonos offline"

I have rebooted my wifi, unplugged for a reboot of my alex/sonos 1 combo unit. It had been working fine and now is not. As far as I can tell, both apps seem to be in order - any help would be appreciated
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    2 replies

    Lyricist I
    Jun 10, 2018 9:50 AM UTC
    I deleted the speaker on Alexa, renamed it on Sonos and then added it to Alexa again and everything is now working.
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    UKMedia
    Jun 10, 2018 5:14 PM UTC
    Please look at the steps I've listed in the answer to this post:

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126
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    Remember: Sometimes Red Wine helps :)