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Honeybee
Contributor I
September 23, 2018
Answered

alexa is having trouble understanding

  • September 23, 2018
  • 3 replies
  • 3030 views
Alexa is having trouble understanding,. i can send music to this speaker from an echo, please help me get back control
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    Best answer by AjTrek1
    Hi Honeybee

    Not understanding what it is you mean by "please help me get back control" . Here are some trouble shooting tips. Let us know if they help.

    https://support.sonos.com/s/article/3516?language=en_US

    Cheers!

    3 replies

    AjTrek1
    AjTrek1Answer
    September 24, 2018
    Hi Honeybee

    Not understanding what it is you mean by "please help me get back control" . Here are some trouble shooting tips. Let us know if they help.

    https://support.sonos.com/s/article/3516?language=en_US

    Cheers!
    Together Everyone Achieves More = T.E.A.M.
    Sheng
    Lyricist I
    September 24, 2018
    Hi, I had the similar problem. I setup Sonos one with Alexa and it was working well. Yesterday I changed my wi-fi password. I managed to reconnect Sonos one with wi-fi. Now I can use Alexa app to play music on Sonos one, but the Alexa doesn't take my voice order. It kept saying "I have trouble to understand you please try later". I checked the history Alexa didn't hear my voice but recorded some background sound. Can you help me to solve the problem?
    UKMedia
    UKMedia
    September 25, 2018
    Can you first try removing then adding the Sonos skill and retest.
    Remember: Sometimes Red Wine helps :)
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