Skip to main content
neilandjan
Chromatic Producer I
Jun 1, 2018 4:27 PM UTC

Alexa is going deaf on our Sonos Ones

As of the last couple of weeks Alexa seems to not respond as well as it used to on our Sonos Ones. Anyone else having problems.
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2 replies

    Master T
    Master T
    Prodigy I
    Jun 1, 2018 6:11 PM UTC
    There is known issue with the mic on the Sonos One losing sensitivity over time, for which Sonos has promised a firmware fix. In the meantime, simply cycle the mic off and then on again via the mic button on the top of the Sonos one near the back edge. Doing that on each of the Sonos Ones should restore mic sensitivity.
    Translate
    neilandjanAuthor
    Chromatic Producer I
    Jun 2, 2018 9:00 AM UTC
    Thank you for that information. I must have missed it when scanning the forum.
    Translate
    Terms & ConditionsAccessibility statement