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fineman
Contributor I
November 27, 2020
Question

Alexa interference

  • November 27, 2020
  • 1 reply
  • 76 views

While watching TV our Alexa enabled Sonos sound bar periodically responds to tv dialogue interfering with and muting the program. How can I stop this from occurring

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1 reply

Annazel S
Annazel S
Retired Sonos Staff
November 28, 2020

Hi @fineman.

Thanks for reaching out and welcome to the community! I’d be glad to help you with this.

It sounds like the TV is within the hearing distance of your voice-enabled product.

While we don’t have control over the voice engines of our partners, you can try to move/relocate the Sonos product and see if the issue will still occur in an alternate location.

 

Let us know how it goes and if you have any questions feel free to reach out, we’re always here to help.

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