Skip to main content
Cymru
Contributor I
August 11, 2021

Alexa having another day off on Sonos?

  • August 11, 2021
  • 3 replies
  • 125 views

For a second day Alexa is giving the message “Sorry I’m having trouble, please try in a little while.” Done the usual turning devices off and back on, same with router. Also disabled and reenabled the skill in Alexa app. Anyone any suggestions? Thanks. 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

3 replies

Jane_t
Contributor I
August 11, 2021
Update - We are continuing to investigate this issue.
Aug 10, 20:52 UTC
Investigating - We are currently investigating this issue.
Aug 10, 20:52 UTC
 

 

https://status.sonos.com/?utm_source=embed

 

So it looks like they still have not sorted the problem.  It’s interesting that if you send Alexa commands into the device they work.  So using the Alexa media player option on Home Assistant I can set timers and stop timers etc on the Sonos one Alexa,  so it looks like it’s the voice processing which is broken,

 

 
Ken_Griffiths
Ken_Griffiths
August 11, 2021

Have you perhaps tried removing both the speaker and it’s Alexa component, aswell as the Sonos skill? To do that goto alexa.amazon.com using a web browser and goto settings and deregister both the speaker and it’s Alexa component (there are usually two devices listed for each speaker that uses Alexa VA). Remove any ‘duplicates’ you may see in your Alexa device list here too,

Also remove the Sonos skill and then in the Sonos App remove the assistant from the speaker and close the app ‘fully’ (slide off screen) and on reopening re-add the assistant to the speaker, which should launch the Alexa app for you to re-sign the sharing agreement and setup the voice assistant.

See if that resolves your issue - if not then I would simply wait for a while and try things again later today, or tomorrow, to see if there was perhaps some kind of local outage.

HTH

Ken_Griffiths
Ken_Griffiths
August 11, 2021

By the way when accessing alexa.amazon.com from a mobile device you may find it opens the Amazon Alexa App instead of going to the webpage - you don’t want that, you need to access the online site instead. So to avoid opening the Alexa App you can either use a web browser on a PC (easiest option), or if using a mobile device, you may need to put the device/default web-browser into ‘Kiosk Mode’ - if you’re unsure how to do that then perhaps see this Link:

https://www.miradore.com/device-management/kiosk-mode-android-ios/

iOS users may also find it easier to use Apple’s ‘guided access’ feature instead:

https://support.apple.com/en-us/HT202612

Terms & ConditionsAccessibility statement