Contributor I

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Alexa echo no longer playing BBC sounds to Sonos Five

Forum|Forum|3 years ago
January 24, 2023
14 replies
543 views

I’m getting really frustrated with my Echo no longer playing BBC sounds on the Sonos Five. I’ve tried everything from disabling BBC sounds skill on Alexa app as well as Sonos, removing the group, what the voice command is to play music on the Five.

The strange thing is Spotify plays on the Five from echo.

Does anyone know how to fix this?

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Best answer by Ken_Griffiths

@Darroch,

Try using an Alexa ‘enabled’ group for music instead and set the echo device as the controller for the group and put the ‘Five’ in the speakers section and middle section of the Group for ‘audio ducking’ purposes. See attached ‘example’ screenshot from the Amazon Alexa App.

UKMedia

Just to confirm, have you installed BBC Sounds as a music service within the Sonos App?

Remember: Sometimes Red Wine helps :)

D

DarrochAuthor

Contributor I

Just to confirm, have you installed BBC Sounds as a music service within the Sonos App?

No however I just did it 10 minutes ago after reading another related topic.

It hasn’t worked.

J

John B

Having disabled the BBC Sounds skill for Alexa in the Alexa app, I assume you have re-enabled it, as there is no hope of this working without it. You cannot have disabled the BBC skill for Alexa in the Sonos app because it doesn’t exist there. So please can you tell us what you did do, and whether you have reversed it?

Having “removed the group” (I assume you mean the Alexa group that associates the Echo device to the Sonos speaker?), have you reinstated it?

UKMedia

In addition to the comments from @John B, this link gives the Alexa commands for the BBC Sounds Alexa skill: What can I say to Alexa in the BBC Sounds skill? | BBC Sounds

And to confirm, you need to have the Sonos and BBC Sounds Alexa Skills Enabled within the Alexa App.

Remember: Sometimes Red Wine helps :)

D

DarrochAuthor

Contributor I

Having disabled the BBC Sounds skill for Alexa in the Alexa app, I assume you have re-enabled it, as there is no hope of this working without it. You cannot have disabled the BBC skill for Alexa in the Sonos app because it doesn’t exist there. So please can you tell us what you did do, and whether you have reversed it?

Having “removed the group” (I assume you mean the Alexa group that associates the Echo device to the Sonos speaker?), have you reinstated it?

yes both re-linked

UKMedia

Having disabled the BBC Sounds skill for Alexa in the Alexa app, I assume you have re-enabled it, as there is no hope of this working without it. You cannot have disabled the BBC skill for Alexa in the Sonos app because it doesn’t exist there. So please can you tell us what you did do, and whether you have reversed it?

Having “removed the group” (I assume you mean the Alexa group that associates the Echo device to the Sonos speaker?), have you reinstated it?

yes both re-linked

And the command "Alexa, play 6 Music” doesn’t work?

Remember: Sometimes Red Wine helps :)

D

DarrochAuthor

Contributor I

Ken_GriffithsAnswer

@Darroch,

Try using an Alexa ‘enabled’ group for music instead and set the echo device as the controller for the group and put the ‘Five’ in the speakers section and middle section of the Group for ‘audio ducking’ purposes. See attached ‘example’ screenshot from the Amazon Alexa App.

Ken_Griffiths

In the speakers section of the Alexa ‘enabled’ group, below the list of available speakers, also ensure that the ‘playback options are set to ‘Always’ as that will stop you having to include the group name in your voice instruction to the controlling devices. See screenshot.

UKMedia

Can you also confirm that if you ask your Echo Dot ‘What’s the time?’ it replies correctly. (I’ve noticed that your Echo Dot is greyed out in the last screen capture that your sent.)

Remember: Sometimes Red Wine helps :)

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