Alexa doesn't hear me - Sonos One

Forum|Forum|7 years ago
October 15, 2018
12 replies
3950 views

Hi, I have recently purchased and set up a new Sonos One. I added voice services yesterday and am having difficulties in getting Alexa to respond to ANY questions. I have tried the resetting process described in another post on this form, and the MIC is not muted. Diagnostic number is 716783233. Could you please assist?

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Best answer by Jeff S

Hi Jeff S

I changed to channel 11, but that didn't make a difference.

The new diagnostic report number is 1315748575.

Thanks.

Thanks for trying that. At this point it would be best to continue troubleshooting this with our phone team. Please give us a call, you can find our phone number here.

Show previous replies

S

sonosonenycAuthor

Contributor I

Hi Jeff S

I changed to channel 11, but that didn't make a difference.

The new diagnostic report number is 1315748575.

Thanks.

Jeff SAnswer

Retired Sonos Staff

Hi Jeff S

I changed to channel 11, but that didn't make a difference.

The new diagnostic report number is 1315748575.

Thanks.

Thanks for trying that. At this point it would be best to continue troubleshooting this with our phone team. Please give us a call, you can find our phone number here.

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