Alexa doesn’t actually play music after an affirmative response

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When I ask Alexa to play music on my sonos one, she responds affirmatively but then nothing happens after that. Sample response - “Shuffling songs by Odesza in Office”. (Band = odesza, room = office). Tried this with a couple different bands also. This worked fine probably 4-5 days ago. Alexa responds to questions like “what’s the weather” and the sonos one works when I use the app. Anyone else seeing this?

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B

bozer

Trending Lyricist I

I just updated the app and this just happened to me too. I said "play Howard 100 on Sirirus XM" and Alexa said she would. Then dead silence. Then I went to the app to try and it said Sirius limits streaming to only one room, but I wasn't streaming in any rooms. Then I tried again through the app and it finally played.

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UKMedia

Hi both

Please follow the steps I've defined in the answer to this post:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239

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Remember: Sometimes Red Wine helps :)

T

thptrek13

Trending Lyricist I

Same thing here. I thought it was me. Went through the whole procedure. Basically it seems you have to redo your entire setup everytime the Sonos App updates. What a pain.

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UKMedia

Same thing here. I thought it was me. Went through the whole procedure. Basically it seems you have to redo your entire setup everytime the Sonos App updates. What a pain.

I've only had to do this once since I originally setup the Sonos One, subsequent updates haven't caused a problem.

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Remember: Sometimes Red Wine helps :)

L

Lparky

Lyricist I

Same thing with me. Started about two or three days ago.

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